We want you to be completely happy with your BARE Leather so if you’re not, we’re happy to help you to find something more suitable, issue you with a credit note or offer a full refund.
To book a return or exchange, please click HERE
Decided BARE Leather isn’t for you? No problem! We’ll happily give you a full refund.
Please submit a return request HERE within seven (7) days of delivery, and post your item back to us within seven (7) days of your return request being approved, preferably via a trackable method. Be sure to email us the tracking number so we can keep an eye out for it. Once your item has been received in our warehouse in original condition with tags attached, we will issue you with a full refund via your original payment method within 3-5 business days.
If your item is not quite right, but you have your eye on another BARE Leather piece, we are happy to exchange it for you for an item that is equal or higher value, but remember, no refunds for items of lesser value chosen during exchanges.
Please submit an exchange request HERE within seven (7) days of delivery, and post your item back to us within seven (7) days of your request being approved, preferably via a trackable method.
We offer free express shipping on your original order only, any price difference along with postage to send an alternative item is at your expense. Please include your own “reply paid postage satchel”. Once your item has been received in our warehouse in original condition with tags attached, we will post your exchanged item to you. I f a reply-paid postage satchel isn't included, we will issue an invoice for shipping based on the current Australia Post guidelines.
Please select your items with care as Bare DOES NOT offer refunds or exchanges on any items purchased on sale, seconds items or items purchased during a site wide promotion.
The customer is responsible for covering the cost of return postage, and we suggest that you use a postage method you can track. Please post your returns to:BARE Leather
Please note that if you are returning an item - it is your responsibility to post the item in a timely manner as per our policy to avoid any disappointment of the refund / store credit not being honoured. BARE Leather takes no responsibility for lost packages.
Our products are hand crafted from the best quality full grain leather. Leather is a raw material which will fade, darken, stretch and mark over time with use. No two pieces will be the same and each product will display varying characteristics which are not considered a fault.
We provide a six-month manufacturing warranty that covers fault in workmanship or material. Where small manufacturing flaws are able to be repaired, this will be the first option before replacement is offered and will be at our discretion.
This warranty does not cover items that have been damaged by accident, misuse or wear and tear.
Each BARE product is uniquely beautiful and may come with slight natural imperfections. No two pieces will be exactly the same, and some may have natural markings and characteristics that should not be considered a fault.
We have endeavoured to provide web images of our leather products that closely match their actual colours, but due to the differing colour settings of computer, phone and tablet displays, we cannot guarantee that the colour you see on your screen will exactly match what you receive. However we will always ensure what is displayed online is as close to the physical product as possible.
Sizes of all items are on our website, however if you are unsure and need further measurements please make contact with our customer service team to get the information needed to ensure you are selecting correctly.
Team BARE xx