How do i track my order?
You will receive an email from us when your order has been shipped containing your tracking number. Occasionally this email may end up in your junk folder, so be sure to check there too! If you have any issues locating your tracking number, please contact us at shop@bareleather.com.au
Can I change my order during the sale?
Unfortunately you wont' be able to make changes to your order during our sale.
If you have entered the incorrect shippping address please email us at shop@bareleather.com.au as soon as possible - we process our orders super quickly though, so we can't guarantee the change can be made.
What is your refund policy for items purchased during the sale?
As per our returns policy Bare does not offer refunds or exchanges on items purchased during Sitewide promotions. You can find more information here
Help! I ordered the wrong item, or need to cancel my order during the Sale?
Due to high demand during our sale, unfortunately we are unable to make any changes to orders. Please choose carefully to avoid any disappointment. This is noted in our Ts & Cs at checkout.
Can I use any other discount code during the sale?
The sale discounts will supersede any other discount codes that are floating around.
TRUST US - you will already be getting the best deal!
How long will it take to receive my order?
Please note: Orders will be dispatched within 3-5 business days due to the high volume of orders. Once dispatched, delivery takes 3-5 business days for Express Post depending on your location, Parcel Post timeframe is dependent on your location and take between 5-8 business days.
You will receive a confirmation when your order is shipped with a tracking number so you can track your parcel.
Once your parcel has left our warehouse, we unfortunately have no control over the exact delivery time within the Australia Post network. We ask that you be patient during this time.
What if I bought something before the sale started?
As a small business, we are unable to refund the difference of a purchase made before the beginning of a sale.
We do aim to let our Bare customers know, when possible, of major sales at least one to two days prior, so we suggest joining our mailing list to be the first to know of any future sales.
The item I wanted has sold out!
Everyone LOVES a sale and stock is sometimes limited. Popular items often sell out fast, so we recommend checking out as soon as you see something you love.
Where does your leather come from?
We are an Australian owned and operated business based in Perth, Western Australia. All of our products are designed right here in our warehouse, however we do outsource the manufacturing overseas to both China and Indonesia - where we support local families in ethical and conscious work practices. Our leather is a bi-product of the meat industry and we only use leather hides that originate from ethical conditions.
How do I protect my BARE leather?
Bare products are hand crafted from the best quality full grain leather, making each item unique. Leather of course is a natural raw material with individual characteristics and with use, will fade, darken, stretch and mark over time which is all part of its natural charm.
To keep your Bare piece looking beautiful, we highly recommend leather protection to extend the life of the leather along with applying a natural leather conditioner regularly. We make our very own BARE Leather Conditioner right here in Broome (with the help of some very talented bees), and it is the safest and most effective way to protect your leather.
We apply it to your item before it leaves our warehouse, and believe you should apply as needed to keep your leather looking as beautiful as possible.
There are plenty of excellent natural leather conditioners out there, so get your hands on one to increase the longevity of your bag.Store your leather in a dust bag when not in use, and avoid prolonged exposure to sunlight, rough surfaces and moisture. Heavily dyed clothing may result in colour transfer. Pen and Ink related objects are extremely hard to remove so take care when around these items. In extreme cases, such as ink stains, we recommend taking your products to a leather specialist.
I purchased a faulty item from a stockist, can you still help me?
Please email shop@bareleather.com.au with images of the fault and proof of purchase and we will do absolutely everything we can to assist. We want you to love your Bare goodies!
What does the six-month warranty cover?
Our six-month manufacturing warranty covers fault in workmanship or materials. It does not cover general wear and tear, accidental damage, or misuse. To make a warranty claim, email shop@bareleather.com.au with photos and your order number.